How do you evaluate the usability of software?

Usability evaluations can be used to check whether software or a prototype is user-friendly. On the one hand, it checks whether the requirements have been met, and on the other, how efficiently, effectively and satisfactorily users can work with the application.

There are different types of evaluations, which differ, among other things, in whether users are involved in the review or not.

Eine männliche Person, Softwareentwickler, beugt sich über einen Laptop, an dem er arbeitet. Daneben sitzen und stehen zwei weibliche Personen, die auf den Laptop schauen.

Usability Tests

How is a Usability Test conducted?

In a usability test, representative users are asked to perform exemplary tasks on the interactive system or prototype. The test participants share their thoughts aloud while completing the tasks. Thus, first-hand feedback from the users can be obtained. The customer and other stakeholders are always invited to participate in the test sessions as silent observers.

After all usability test sessions have been completed (usually at least 4), a usability test report is prepared that lists the most important findings and problems as well as recommendations for action for the customer. The points to be changed can also be incorporated into the development process at a later point in time.

When is a Usability Test useful?

Conducting usability tests makes sense in any project, be it a mobile app, website or business software. The earlier tests are carried out in the development process, the faster problems can be uncovered and rectified. Therefore, the concept and acceptance by users can already be tested with the help of a LoFi prototype.

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