Public administration

We digitize administration. Secure, smart, future-proof.

Our focus:

Development of individual digitization strategies in accordance with legal requirements
Recording, modeling, and optimization of administrative processes
Implementation of seamless digital workflows as a “digitization assistant”
Support during the introduction of digital solutions with a focus on user acceptance
The development of software solutions has been BREDEX's core business for over three decades.
Legacy software—a topic that is the subject of discussion in many administrations/companies undergoing digital transformation.

0

years of experience

0

successfully completed customer projects

0

employees

0

Service areas with subject matter experts

Consulting expertise for modern social services agencies

We support social welfare authorities in further developing their structures and processes—with in-depth experience in SGB XII (in particular benefits under Sections 27–40 and Sections 67–69), SGB IX, and AsylbLG. Our focus is on practical solutions for efficient, legally compliant, and citizen-oriented administration.

What we bring to the table:

In-depth understanding of legal principles, technical instructions, and their implementation
Experience in process analysis in administration and consulting
We understand the work processes and obstacles and contribute digitization ideas for improvement, such as a knowledge database—translation between development and the requirements of case processing.
Pragmatic approaches to managing workloads despite growing case numbers, staff shortages, and high turnover
Support with digitization (e.g., e-files, OZG, online appointment scheduling, visitor log)
Optimization of cooperation between front office (clearing, call center) and back office
Knowledge of common specialist procedures such as OPEN/PROSOZ, KoPers

Our understanding: streamline processes, relieve the burden on skilled workers, and improve services for citizens in the long term.

Our added value and promise

Consulting from a single source – with technical and professional expertise

Future-proof IT architectures and scalable solutions

Reduction of processing times and manual effort, thereby eliminating backlogs in the long term

Improving the quality of services provided to citizens and integrating public institutions

Challenges facing the public sector

Analog processes

75 %

Integrating existing knowledge into digital work processes

75% of communication processes in public administration are analog. We integrate any sources into a standardized and digitized process, thereby ensuring access to data and facts that pave the way for future technologies.

Shortage of skilled workers

25 %

Integrate new employees with different levels of knowledge more quickly

We compensate for the departure of experienced colleagues and shorten lengthy learning processes by ensuring that our product can process a wide range of queries. No standardized language or expert terminology is required to find the right answers. Over the next seven years, 25% of the workforce will reach retirement age and their knowledge will be lost.

Technological backwardness

4-10 %

Catalyst for innovative work and foundation for the digital future

Establish uniform search, open interfaces, and connections to systems, as well as more efficient working methods through advanced technologies. Set a forward-looking course for digital understanding and trust in innovative technologies.