Ticket system for authorities
Efficient processing of service requests and optimization of processes
Our ticket system for public authorities is an integrated, accessible, and administration-specific solution. It structures work processes, making them transparent and audit-proof. Processes are recorded centrally, processing steps are documented in a traceable manner, and targeted evaluations support both day-to-day business and strategic management. This enables us to meet key challenges in administration: rising case numbers, limited resources, and fragmented IT landscapes.
The ticket system connects existing systems, reduces media breaks, and prevents time losses. Employees can thus process more cases, while managers benefit from clear transparency and sound decision-making bases. Developed in close cooperation with social services employees, the solution is practical, tailor-made, and future-proof.
The advantages of our solution
More capacity through clear structure and automation
Audit-proof documentation and barrier-free access
Sustainable integration into your IT landscape
Increased transparency for department heads
Extension for direct citizen communication
Features for transparent and efficient customer service
Ticket management
Our system enables web-based, secure, and barrier-free ticket entry. Different user roles are assigned optimized views for entering requests. Clearly structured forms guide users through all relevant information—from responsibilities and districts to the current status.
Dashboards & Evaluations
All data is documented in an audit-proof manner and can be filtered or exported as required. This provides department heads with a sound basis for management, resource planning, and long-term optimization.
Users who benefit from our solution:
Digitalization officers
Record processes, manage measures, and coordinate teams
Office and department heads
Full transparency regarding case numbers, turnaround times, and bottlenecks
Administrative staff
Accessible and user-friendly solution for processing service requests
“Observations show that in many municipalities, processing times are currently significantly longer than they were just a few years ago—in some cases, taking months instead of weeks. This results in noticeable backlogs that are difficult to reduce without targeted support.”
This is exactly where our ticket system comes in: all requests are recorded centrally, clearly structured, and documented in a traceable manner. Media breaks and duplicate processing are avoided, allowing processes to be completed more quickly.
For employees, this means less routine work and more time for the actual
work at hand – for department heads, it means full transparency regarding throughput times and bottlenecks, enabling them to take targeted countermeasures.
Why we are the right choice for public authorities
Fachliches Wissen aus der Verwaltung
We know the challenges faced by public authorities firsthand—through on-site appointments, joint exchanges, and ongoing projects. The requirements
differ significantly from those of private-sector solutions: The
focus is on processes, legally compliant procedures, and the handling of sensitive social data.
We know how a ticket system can be integrated into existing tool landscapes and are familiar with the commissioning processes of public administration. This knowledge forms the basis for a solution that meets the special requirements of everyday administrative work.
Tailored alternative to enterprise systems
Many solutions from the private sector are oversized for the requirements of public authorities, are not barrier-free, or are not sufficiently tailored to specific needs. Our ticket system builds on existing structures. Role and rights systems from Active Directory are adopted directly, eliminating the need for additional logins and complex configurations. Documents and data can be seamlessly integrated via platforms such as SharePoint or the government intranet. This allows us to draw on existing data sets, integrate them into ticket processing, and avoid major changes to established processes.
Future-proof and user-centered
Our ticket system is continuously being developed and regularly adapted to changing administrative conditions. Close communication with authorities ensures that current requirements are directly incorporated into product design.
At the same time, our customers benefit from BREDEX’s many years of experience in developing customized software: based on the existing solution, we can add authority-specific functions or flexibly implement special requirements.
In addition, we engage with new technologies and interfaces at an early stage—such as the use of AI—in order to keep the ticket system future-proof and continue toimprove it.