In the run-up to each development, we carry out a user research so that we get to know exactly the tasks, goals and needs of the users. Important questions are in the foreground: Who are the users? What problems do you want to solve with the software? How do we create added value for these users? How do we make your software a positive user experience? Based on the resulting findings, a product is created that fully meets the needs of all users.
An important element in answering our questions is the interview. But also the development of personas, value tests and usability tests are among the elements of user research.
Identify needs in interviews
With the help of interviews we bring the different requirements on the part of the users in experience. This information helps us provide appropriate content and functionality. They are important foundations for the development process.
Requirements illustrated with personas
In order to illustrate the diversity of user requirements, personas, fictional users are "invented". Each of these personas has distinctive needs and represents a particular type of user in terms of age, gender, goals, etc. They represent specific groups of people that illustrate patterns in user behavior and the needs of different types of users.
Recognize utility values through value tests
This is about recognizing the value of an application. Value tests provide key users with prototypes of the application to gain an initial assessment of product acceptance. Thus, if necessary early changes can be made to increase the user-friendliness.
Real users work with usability tests
In a usability test, real users and / or experts work with the application. They carry out typical tasks in order to thoroughly test the usability of the product, ie the user-friendliness. BREDEX experts moderate these tests and conduct extensive surveys.
bredex methods
- Survey within the framework of the principles of dialogue design in accordance with DIN ISO 9241-110
- Specified user tests according to known system requirements
- In a cognitive walkthrough, the expert knows the requirements of the users (use cases) to the application and carries out the review on this basis
After carrying out all user research measures, we will evaluate all observations and findings. We analyze how different aspects of the application were evaluated: What was positive? Where did problems occur and which ones? And how seriously are they rated? - Thus, possible problems with usability are identified early and targeted and eliminated. At the end, the results are prepared as documentation.
